Frequently Asked Questions (FAQs)

We want your shopping experience to be smooth, confident, and worry-free. Below you’ll find answers to the most common questions about our products, shipping, billing, and policies.

What makes VCLINICA® skincare different from other brands?

VCLINICA® products feature Proprietary Symbiotic Combos™ formulated with the finest authentic botanical ingredients, dermatologist-approved actives, and proven science.

Every formula supports cell turnover, improves overall skin health, and helps minimize signs of aging—delivering real, visible results.

Are your products clean, safe, and fragrance-free?

Yes. All VCLINICA® formulations are:

  • Clean
  • Pure botanical
  • Free from artificial fragrance
  • Made with scientifically backed active ingredients

Ideal for most skin types.

Do you test on animals?

No. Our skincare system is made with safe, ethical, botanical ingredients.

Do your products target specific skin concerns?

Yes — each VCLINICA® product targets key concerns such as:

  • Hydration
  • Anti-aging
  • Blemish control
  • Skin renewal

What payment methods do you accept?

We currently accept: Credit Cards and Debit Cards

How do I apply a discount code?

Once discount codes are available, they can be entered during checkout.

If applicable, your discount will apply instantly before payment.

Current offer (if displayed): 10% discount when you purchase 2 products

Will I receive an order confirmation?

Yes. After your payment is processed, you’ll receive an email confirming your order details.

I didn’t receive my confirmation email — what should I do?

Please check your spam folder. If it’s not there, reach out to us at: vocciinternationalshop@gmail.com

SHIPPING & DELIVERY

How long does processing take?

Orders are processed within 1–2 business days.

Orders placed after 3 PM PST are processed the next business day.

How long does shipping take?

Standard shipping typically delivers within 5-7 business days after processing.

What shipping options are available?

We currently offer: Standard Shipping

How much is shipping?

Standard shipping costs $10.

Do you offer international shipping?

No. At this time, international shipping is not available.

How will I receive my tracking number?

You will receive your tracking information via email or text once your order ships.

Tracking may take up to 24 hours to update.

My address was entered incorrectly — what should I do?

Please contact us immediately.

However, we are not responsible for delays or lost packages caused by incorrect addresses entered at checkout.

Will my order arrive in one package?

If your order includes items fulfilled through our authorized drop-shipping partners, they may arrive in separate packages.

Do you accept returns?

No. Due to hygiene and safety standards for skincare, all sales are final.

Do you offer refunds?

No. Refunds are not available for any orders.

Can I exchange a product?

Yes — but only if we sent you the wrong item.

If you received the wrong product:

  1. Contact us within 7 days
  2. Provide your order number
  3. Include photos of the item received

Once approved, we will ship a replacement at no additional cost.

What items are non-returnable?

All items sold by Vocci International LLC are non-returnable due to hygiene and product integrity requirements.

Do I need an account to place an order?

No, you can check out as a guest.

However, creating an account allows for faster checkout and order tracking.

How do I contact customer support?

You may reach us at:

📧 vocciinternationalshop@gmail.com

📞 480-318-5211

🕗 Support Hours: 8 AM–5 PM MST (Closed on Sundays)

Do you operate on holidays?

Holiday hours vary. If closed, order processing resumes the next business day.