Return & Refund Policy

Last Updated: 20 November 2025

At Vocci International LLC, we take product safety, hygiene, and quality very seriously. Because our products are skincare items, strict standards must be maintained to ensure every customer receives products that are fresh, uncontaminated, and uncompromised.

For this reason, all sales are final.

Please read the policy below carefully before placing an order.

1. Return Policy

Returns — Not Accepted

Due to the nature of skincare and cosmetic products, we cannot accept returns under any circumstances.
This includes situations such as:

Change of mind
Unused or unopened items
Allergic reactions or dissatisfaction
Accidental purchases

This policy ensures product hygiene, customer safety, and compliance with cosmetic regulatory guidelines.

2. Cancellation Policy

Cancellations — Not Accepted

Once an order is placed, it cannot be canceled, as it immediately enters our processing workflow to protect product integrity and avoid contamination risks.

3. Refund Policy

Refunds — Not Offered

We do not offer refunds for any orders, including:

Delivered items
Undelivered items due to incorrect addresses
Items returned to sender

Customers are responsible for providing accurate shipping details.

4. Product Exchanges (Limited Cases Only)

Although returns and refunds are not permitted, we do allow exchanges under one specific condition:

Exchanges are allowed ONLY if you received the wrong item.

This includes:

Incorrect product
Incorrect variant

Exchange Requirements

To qualify:

Contact us within 7 days of receiving your order
Provide:
- Your order number
- Photos of the product received
- A brief explanation of the issue

Once approved:

We will send a replacement product at no additional cost
You may not need to return the incorrect item unless instructed

5. Non-Returnable Items

All items sold by Vocci International LLC are considered non-returnable.

Non-returnable due to:

Hygiene and safety regulations
Product contamination risks
Federal cosmetic handling guidelines

This applies to all skincare, beauty, and wellness products.

6. Conditions That Void Eligibility

Exchanges will not be approved if:

The item received matches the order placed
The request is submitted after 7 days
Photos or order details are not provided
There is evidence of tampering, misuse, or alteration

7. Return Shipping Fees

Since returns are not accepted, return shipping fees are not applicable.

Customers do not incur any shipping costs for approved exchanges, as replacement products are shipped at no additional charge.

8. Refund Process Timeline

No refunds are issued.

9. How Refunds Are Issued